Quality Manager - Gifting

Chatteris, Cambridgeshire (PE16 6EG
)
Full-time, 40 hours (Monday–Friday)

MM Flowers is looking for an experienced Quality Manager to lead quality and food safety across our gifting division.

As Quality Manager – Gifting
, you will play a pivotal role in ensuring the safety, quality, and legality of both raw materials and finished gifting products. With a strong focus on food safety and compliance
, you’ll lead quality operations, manage audits, and drive continuous improvement across the site.

This is a key leadership position, ideal for someone with a strong background in food manufacturing quality systems who thrives in a fast-paced environment.

• Ensure full compliance with food safety standards, legal requirements, and customer codes of practice
• Manage and maintain the Food Safety Management System (FSMS)
• Oversee HACCP plans and ensure they are regularly reviewed and updated
• Lead internal audits and support external/customer audits

• Oversee inspection and approval of raw materials against specifications
• Investigate non-conformances and work with suppliers to drive improvements
• Maintain accurate inspection records with supporting data and evidence

• Ensure all finished products meet quality, safety, and legal standards
• Manage out-of-specification issues and implement corrective actions
• Monitor quality trends and provide insights to key stakeholders
• Train operational teams on quality standards and processes
• Lead, coach, and develop the gifting quality team
• Set objectives, manage performance, and conduct appraisals
• Plan team rotas to ensure effective quality coverage
• Promote a culture of high standards and continuous improvement

• Analyse quality data and produce performance reports
• Identify trends and drive improvements using data insights

• Work cross-functionally with Procurement, Production, and NPD teams
• Act as the technical expert for gifting quality and food safety
• Support customer interactions and audits
• Provide technical input into new product development

• Proven experience in a Quality Manager role within the food industry
• Strong knowledge of HACCP, BRCGS, and food safety standards
• Experience with raw material and finished goods inspections
• Understanding of food labelling and compliance requirements
• Strong data analysis and reporting skills
• Experience leading and developing teams

• Trusted – reliable, accountable, and detail-focused
• Passionate – committed to quality and continuous improvement
• Dynamic – proactive and solutions-driven
• Collaborative – strong team player with excellent stakeholder engagement

At MM Flowers, we’re passionate about delivering high-quality products that customers love. You’ll be joining a business that values innovation, collaboration, and excellence
, with opportunities to make a real impact.

Apply now to take the next step in your quality leadership career.