Shift Manager

About the Job:

As a Shift Manager, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant.

This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.

The Day-to-Day:

Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritising customer needs.

Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.

Ensure food safety, quality, and accuracy of orders.

Resolve customer complaints quickly, maintaining positive customer relations.

Provide regular feedback to the GM on Team Member performance.

Offer ongoing constructive and positive feedback to Team Members.

Actively participate in training Team Members.

Handle conflicts constructively and work with the GM to achieve resolution.

Assist the GM in screening Team Member candidates.

Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labour.

Oversee proper product preparation, rotation, portioning, cooking, and holding times.

Assist the GM with facility maintenance and ensure health and safety standards are always followed.

Is this you?1 year of restaurant/retail experience, with 3 months shift lead experience preferred

Adheres to cash, security, inventory, and labour policies

Must be at least 18 years of age Accessibility to dependable and reliable transportation

Excellent communication skills, management/leadership and organisational skills

Attendance and Punctuality a must Operating of cash register as needed and making change for other cashiers

Basic Math skills

Maintains customer satisfaction and adheres to health and safety standards

Promotes and champions Taco Bell’s culture and values

Provides constructive feedback to Team Members Executes shift duties accurately and efficiently

Promotes equity, inclusion, and belonging

Ensures teammates and customers enjoy a positive experience

We offer the following :

Competitive PayA commitment to promote from within

Training and mentorship programs

Reward and recognition culture

Free meals

Flexible schedules- day, night, evening, and late night shifts

Vacation pay and additional Paid Time Off Pension Contribution Career advancement and professional development opportunities

Mas Earth! Commitment to a sustainable future.

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!

Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic.

Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.
#J-18808-Ljbffr