Member Services Rep Weekend Mornings

Member Services Representative – Weekend Mornings
Duty

Hours:

Monday: 8-2pm
Friday: 6:00am-2:00pm
Saturday & Sunday: 5:30am-1:30pm

We are searching for a motivated Member Services Representative to join our team. Bilingual English/Spanish is encouraged. As a member of our staff, you will provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

• Greet members and guests, providing exceptional customer service and making everyone feel comfortable and welcome.
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
• Respond to member questions and concerns in a timely and professional manner.
• Conduct beverage or merchandise purchases on the point-of-sale system.
• Utilize POS system to assist with new membership cards, change of address and billing or payment questions.

• Keep the front desk area and lobby clean and orderly.
• Perform regular facility cleaning and upkeep such as mopping spills, trash removal, window cleaning and re‑racking weights.
• Clean all exercise equipment and tanning beds regularly.
• Maintain restroom and wet area cleanliness and stocking.

• Applicants for an overnight position must submit to a 7‑year criminal background check within the first week of hire. Continued employment will be based on satisfactory outcome of the background check.
• Exceptional customer service skills; ability to interact positively and professionally with members and co‑workers, exceeding member expectations.
• Prior customer‑service experience preferred.
• Must be 18 years of age or older.
• High‑school diploma or GED equivalent required.
• Upbeat, positive and professional attitude.
• Punctuality and reliability are a must.
• Obtain and maintain CPR/AED certification within required time frames and maintain the physical ability to perform CPR/AED in the event of an emergency.

• Walk and stand for prolonged periods; frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp and make repetitive hand motions.
• Occasionally lift, carry, push and/or pull moderate weight (up to 50lbs).
• Ability to talk continually in person or on the phone during shift.
• Maintain physical ability to administer CPR in the event of medical emergency.
• Normal visual and hearing range with or without correction.

• Medical, Dental, Vision Insurance
• PTO – Paid Time Off
• Free Black Card Membership
• 401(k) and Roth Retirement Savings Plans
• Healthcare and Dependent Care Flexible Spending Accounts
• STD, LTD, Term Life Insurance and other benefits
• Contribute to changing people’s lives every day by helping us create a healthier Planet!

Note:

We participate in E‑Verify for all Utah locations.