Customer Support Specialist; English & Spanish Speaking - iGaming

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sports book solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests.

Available in 35+ languages, we make gaming accessible worldwide.

About the role:

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company. If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity.

This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

• Answer to incoming requests from customers via live chat
• Identify customer needs and help customers use specific features
• Analyze and reporting product malfunctions
• Follow up with customers to ensure their basic technical and product related issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

• Proficient in English and Spanish languages
• Work experience in support
• Work experience in sports betting/gambling industry or fintech industry
• Excellent communication skills
• Strong teamwork skills
• Excellent PC skills
• High attention to details
• Multi-tasking abilities
• Flexible to work in different shift schedules (day & evening & night) and on weekends
• Ability to quickly and efficiently solve tasks
• Independence, responsibility, initiative, and keep attention to detail
• A flexible and systematic approach to solving complex problems

• Amicable work environment and supportive team members
• Full-time remote opportunity
• Annual paid vacation
• Real career opportunities and professional growth
• The great team across the world

• Online Assessment
• Introductory Call

Associate

Full-time

Customer Service

Software Development and Gambling Facilities and Casinos