Senior Data Analyst - Chatbot/Customer Service; AI/LLM
Job in
Peru, La Salle County, Illinois, 61354, USA
Listed on 2025-12-17
Listing for:
Binance
Full Time
position Listed on 2025-12-17
Job specializations:
-
IT/Tech
Data Analyst, AI Engineer, Data Scientist, Machine Learning/ ML Engineer
Job Description & How to Apply Below
Responsibilities
- Responsible for the overall planning, design, delivery and promotion of CS bot data analysis.
- Design an effective analysis and reporting system to enable internal teams to quickly break‑down key metrics, diagnose weak areas and suggest actionable items.
- Led the implementation of AI (LLM)-based autonomous agents for data analysis, chatbot interaction, and sentiment monitoring.
- Collaborate closely with cross‑functional teams including PM, data engineering, and CS operations team to achieve product objectives.
- Review CS bot KPI and user cases regularly and find valuable insights to guide product and operation improvements.
- 5+ years of experience in data analytics, with deep expertise in statistics, machine learning, and data‑driven decision‑making.
- Proficient in SQL, Python, Spark, Power BI, and Tableau, capable of delivering end‑to‑end analytical solutions.
- Hands‑on LLM experience in developing Prompt, RAG, Workflows, GenAI, Dify and Agents, with a strong track record of iterative optimization and performance enhancement.
- Good business sense and logical thinking.
- Ability to synthesize information and generalize the pattern.
- Experience with customer service data analysis and AI bot analysis will be beneficial.
- Shape the future with the world’s leading blockchain ecosystem
- Collaborate with world‑class talent in a user‑centric global organization with a flat structure
- Tackle unique, fast‑paced projects with autonomy in an innovative environment
- Thrive in a results‑driven workplace with opportunities for career growth and continuous learning
- Competitive salary and company benefits
- Work‑from‑home arrangement (the arrangement may vary depending on the work nature of the business team)
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
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.
Position Requirements
10+ Years
work experience
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