Site Reliability Engineer

Capchase

Capchase is the #1 platform for vendor financing in tech. We help software and hardware vendors offer flexible installment payments as part of the sales process, improving conversion rates and cashflow. We provide an awesome buyer experience.

Capchase was founded in 2020 and is headquartered in NYC. We’ve provided over $2.5B in funding to thousands of companies and operate in the US and Europe. We are backed by QED (Nubank, Klarna), 01 Advisors (Tipalti, Master Class), Bling Capital (Airtable, Git Lab, Lyft, Square), Sci Fi (Stripe, Brex), Caffeinated Capital (Opendoor, Airtable), Thomvest, Invesco and many other leading investors.

• Supporting thousands of software companies and software buyers
• 80 Cap chasers representing 15+ nationalities
• Active in 8 markets
• Top Decile Growth
• Ranked #1 across B2B BNPL
• In December 2024 we reached the top of the Installment Payment, BNPL category on G2, #1 in B2B.

Help accelerate an industry! At Capchase, we are transforming how software and tech-enabled hardware equipment gets financed. We move and innovate fast. We’re a diverse team of 15+ nationalities with a shared passion for helping innovative companies thrive. Join the climb with us!

You’ll be responsible for ensuring the availability, latency, performance, efficiency, scalability, and reliability of our systems—while helping define the long-term vision and roadmap for Site Reliability Engineering at our company.

• Infrastructure & Scalability
  • Design and evolve our systems architecture to scale 50x.
  • Lead infrastructure and team scalability initiatives.
  • Partner with Tech leadership to drive strategy around production‑critical systems.
• Reliability & Performance
  • Own service level objectives (SLAs/SLOs/SLIs), helping teams define and uphold them.
  • Conduct capacity planning and cost optimization.
  • Standardize service levels and observability practices across the organization.
• Monitoring, Observability & Alerting
  • Define requirements and best practices for monitoring, alerting, and logging.
  • Design and implement tools to gain insight into trends, detect anomalies, and compare system behavior.
  • Build visualizations to surface system health and performance.
• CI/CD & Developer Velocity
  • Improve and maintain our CI/CD pipelines and development environments.
  • Eliminate toil and increase automation across the engineering lifecycle.
  • Accelerate development by enhancing testing, staging, and deployment processes.
• Incident Management & Disaster Recovery
  • Lead the on‑call rotation and incident response efforts.
  • Serve as the first responder during production incidents—owning detection, escalation, and resolution.
  • Drive postmortems and ensure actionable insights are implemented.
• Security & Compliance
  • Collaborate on in‑house practices or third‑party partnerships to improve security posture.
  • Ensure that security and compliance support our scalability goals and customer trust.
• Team & Culture Building
  • Help define the roadmap and future scope of the SRE function.
  • Participate in hiring and mentoring to grow a world‑class reliability team.
  • Foster a culture of ownership, collaboration, and continuous improvement.

• Bachelor’s degree in Computer Science, a related field, or equivalent practical experience.
• Experience in one or more programming languages such as Elixir, JavaScript or Python.
• Solid understanding of algorithms and data structures.
• Deep expertise in designing, analyzing, and troubleshooting distributed systems.
• Hands‑on experience with Kubernetes, Terraform, and Google Cloud Platform (GCP).
• Strong debugging and code optimization skills, with a passion for automation.
• Systematic problem‑solving approach, effective communication skills, and a drive for operational excellence.

Entry level

Full‑time

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.