System Management Process Specialist

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

In Systems Management at Kyndryl, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they’re always running at peak performance. You’ll also have the opportunity to work on cutting‑edge technologies and innovative solutions that will shape the future of the industry. You’ll be at the forefront of new service preparation and change‑management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers.

Your technical prowess will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable and efficient. You’ll be the go‑to expert for sizing and optimizing systems, ensuring our customers’ business performance is always world‑class.

At Kyndryl we’re committed to providing the best possible service to our customers, and as a Systems Management Specialist you will be an integral part of that mission.

So if you’re passionate about technology and want to be part of a dynamic team that’s shaping the future of IT infrastructure management, then this role is for you.

Kyndryl’s focus on providing innovative IT solutions means that in Systems Management you will be working with the latest technology and have the opportunity to learn and grow your skills. You may also have the opportunity to work on large‑scale projects and collaborate with other IT professionals from around the world.

You’re good at what you do and possess the required experience to prove it. Equally important, you have a growth mindset; are customer‑focused and prioritise customer success. You are open and borderless—naturally inclusive in how you work with others.

We are looking for an Incident Management Analyst / System & Operations Specialist to support and manage critical IT incidents in a high‑demand, multi‑technology environment. This role is responsible for incident coordination, communication, escalation, monitoring and technical analysis across Linux/Windows platforms, networks and enterprise applications. The position works within the bank’s Incident Management team, collaborating with cross‑functional stakeholders and interacting with a diverse Help Desk support team.

Administer and support Linux and Windows operating systems.

Act as the primary point of contact for Incident Management (INC MAS)—coordinating communication, escalation and execution timelines.

Lead and orchestrate INC sessions, Problem Management reviews, Preventive Monitoring, War Rooms (WR), Work Requests (WR) and remediation activities.

Manage operational processes, including
:
Pre‑INC Committee, Post‑Pre‑INC Committee, INC Committee, Post‑INC Committee, Preventive Monitoring sessions.

Monitor and track
: WR reports, high‑severity incidents (0 and
1), Willy and Dynatrace alerts, XMatters notifications, Problem Tickets.

Provide documentation and evidence for audits and compliance reviews.

Maintain and deliver operational reports related to incident performance and service continuity.

Collaborate with a multidisciplinary IT team, including Help Desk support (approx. 15 people), application teams, network teams, cyber security and operational leaders.

Support a fast‑paced environment with a clear understanding of business processes and the technological ecosystem.

• Proven more than three years of experience in system administration, network administration and technical support.
• Solid understanding of operating systems (Windows, Linux, Unix), networks and enterprise software environments.
• Experience in incident management within an IT environment (minimum 3 years).
• Strong understanding of business processes and…