Head of Driver Operations LATAM

Responsibilities

• Lead Driver Operations across the LATAM macro-region.
• Drive growth of the driver base and ensure stable supply hours.
• Improve service quality and reduce key operational risk metrics (CR, fraud, DR).
• Launch and scale driver acquisition and retention initiatives.
• Coordinate local teams and cross-functional collaboration (marketing, product, safety, finance).
• Manage budgets and ensure efficient allocation of supply investments.
• Monitor key KPIs and deliver regular performance updates to top management.
• Ensure operational resilience and compliance with local market requirements.

• 3+ years of experience in Operations, preferably in ride-hailing, delivery, or marketplaces.
• Proven track record of managing large, distributed teams.
• Strong understanding of the driver acquisition funnel, unit economics, and core operational metrics.
• Data-driven decision-making and solid analytical skills.
• Experience launching and scaling operations across multiple markets.
• Excellent communication and stakeholder management skills.
• Fluency in English;
  Spanish is a strong advantage.