Job Description & How to Apply Below
Your mission
Partner with Product team to communicate customer feedback and requirements. Together we can help shape the existing and future products to further enhance customer’s processes and leverage more value.
Being close to Product also ensures the correct information is transmitted with development. Some development might be done on a specific customer’s budget; in that case, the CSM is to be seen as the project manager.
Work with Product and other CSM teams to professionalize monitoring systems and elevate the level of customer success.
Collaborate with local PS-team members or solution consultants to perform analysis/projects either based on our own demand or the customer’s.Work with Marketing to deliver appealing customer success stories and let our strategic customers shine as advocates.
Collaborate with other CS team members to share knowledge and co-create best practices. The team creates/maintains its own tools/templates; all team members are accountable for contributing.
Your profile
Bachelor’s degree in Business Administration, Supply Chain, Logistics, IT, or a related field
Relevant experience in Customer Success, Consulting, Account Management, or a similar role Strong analytical skills with the ability to understand complex customer processes
Capability to evaluate solution approaches using the PTV Logistics product portfolio
Ability to challenge PS or SC consultants and act as a sparring partner on proposed solutions
Self-starter with confidence in customer-facing situations and strong business acumen
Ability to maintain a helicopter view, identify bottlenecks and opportunities, and set priorities
Structured reporting and effective expectation management (internally and externally)
Excellent communication skills across all stakeholder levels
Team player with a high level of professional maturity
Strong commercial mindset with responsibility for customer ARR and its development
PTV Logistics - a leading global software company for transportation logistics! We calculate and optimize route planning for logistics companies with record-breaking algorithms to maximize time and cost savings. With more than 40 years of experience, we help to put theory into practice!
Interested? Then take a look at our website:
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