Provider Scheduling Specialist

Petaluma Health Center's mission is to provide high quality health care with access for all in Southern Sonoma County & West Marin. We pride ourselves on our Patient-Centered care while maintaining an engaging environment for our staff. The Center accomplishes this mission through collaborative, innovative programs, services and referral resources that meet the economic needs of the entire community.

• 21 Days of Paid Time Off
• 10 Observed Holidays
• Medical Insurance (Entire deductible paid by us!)
• 30 Chiropractor and Acupuncture visits per year included with enrollment in our health insurance plans (Kaiser and WHA)
• Dental Insurance
• Vision Insurance
• Gym Membership Discounts at Active Wellness Center and 24-Hour Fitness!
• 401K Matching after 1 year of employment
• Flexible Spending Account, Dependent Care FSA
• Life Insurance (included at no cost to the employee)
• Long Term Disability (included at no cost to the employee)
• Employee Assistance Program (included at no cost to the employee)

Summary:

The Provider Scheduling Specialist is a knowledge-based worker that ensures the coordination of patient access to care through the provider schedule. The specialist confirms that the schedule is up to date, non-clinical time is blocked, that changes and updates are communicated and that all data surrounding provider scheduling is accessible and, in a condition, to be utilized for provider visit statistics and performance metrics.

The Provider Scheduling Specialist is responsible for ensuring that payroll is submitted timely and 8am statistics are accurate.

• Create and maintain the template and schedule for all providers in QGenda and Epic, based on required staffing levels including call and vacations to include all approved blocks and edits of the schedule.
• Central contact for provider cancellations; provider emergencies and sick calls; review provider schedule for rescheduling instructions. Alert Center staff of schedule changes.
• Facilitate schedule cooperation and meetings.
• Adding/deleting providers and SMVs maintenance.
• Shift assignment - Assign Saturday shifts / Code Red shifts / Same Day Provider shifts / Outpatient Call shifts / CM Preceptor shifts.
• Coordinate with Team Directors all shift adds/changes/updates to fill all shifts including call and vacations. Communication to scheduling group included.
• Supply provider visit statistics out of Epic for payroll, assist with reporting and decision support, prepare and submit provider payroll.
• Entry in Outlook of all room reservations and communication of scheduled reservations, including recurring appointments.
• Attend and contribute to weekly room reservation group to resolve any reservation issues (overbooking, room size problems, or missing items).
• Maintain expertise and familiarity with systems and tools.
• Evaluation of provider time off requests; provide decision support for Team Directors when appropriate.
• Review visit statistics as required and maintain awareness of goal daily visits when accommodating provider schedule change requests.
• Perform other duties as assigned by supervisor.

• High school diploma or equivalent or higher education.
• Minimum two years’ scheduling or payroll experience preferably in a healthcare setting.

• Notary preferred.

Bilingual in English and Spanish, both written and verbal preferred.

Entry level

Full-time

Project Management and Information Technology

Hospitals and Health Care