Front Office Coordinator, Cardiovascular Medicine; Petaluma

Front Office Coordinator About Marin Health

Are you looking for a place where you are empowered to bring innovation to reality? Join Marin Health, an integrated, independent healthcare system with deep roots throughout the North Bay. With a world‑class physician and clinical team, an affiliation with UCSF Health, an ever‑expanding network of clinics, and a new state‑of‑the‑art hospital, Marin Health is growing quickly. Marin Health comprises Marin Health Medical Center, a 327‑bed hospital in Greenbrae, and 55 primary care and specialty clinics in Marin, Sonoma, and Napa Counties.

We attract healthcare’s most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospital's personalized, caring touch.

The company is Prima Medical Foundation dba Marin Health Medical Network.

Shift: 8 Hour (days) (United States of America)

Weekly

Hours:

40

Pay Range: $22.50 - $31.50

The Front Office Coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office.

Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.

• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff. Schedules appointments and admissions as required.
• Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files. Assists in updating office systems.
• Inventories office supplies. Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions, and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Requests referrals and authorizations as needed. When scheduling specialists.
• Logs payments and balances receipts. Ensures copays are balanced and reports are properly produced.
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to “Best Practices” as introduced by the company and or Practice Leader.
• Performs other related work as assigned or required.
• May require working in multiple locations.

• Knowledge, Skills and Abilities:
• Ability to speak, read, and write English clearly.
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation.
• Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and make any change accurately.
• Skill in operating a computer, fax, and copy machine.
• Ability to read, understand, and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees, and doctors.

• High school diploma or General Educational Development (GED) certificate required.
• Completion of business school or related training, including computer courses preferred.

• One (1) year of progressive responsibility and directly related work experience.
• Experience with, and proficiency in, electronic medical records:
  Use of EPIC software a plus.
• Computer proficiency:
  Microsoft Office.
• Bi‑lingual in Spanish desired.

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at 415‑925‑7040 or Talent Acquisition.

Marin Health seeks candidates ready to…