Desktop Support Technician

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This range is provided by Clover Sonoma. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$38.00/hr - $45.00/hr

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We are a leading dairy bottling and distribution company providing premium dairy products to customers across the region. With 288 employees operating across three facilities — including our production plant, warehouse, and corporate offices — we’re committed to operational excellence, product quality, and innovation.

We are seeking an experienced Desktop Support Technician to provide exceptional end-user and systems support across all locations. The ideal candidate is a proactive, problem-solver who excels in both Windows and macOS environments, understands the unique demands of a manufacturing setting, and thrives on ensuring technology uptime across all business operations.

As a Certified B Corporation®, Clover Sonoma is a purpose-driven company leading the way in sustainable business. Here, your work supports not only production uptime, but also our broader commitment to people, animals, and the planet.

$38.00 - $45.00 per hour DOE

The Desktop Support Technician plays a key role in maintaining Clover’s technology infrastructure across its multi-site operation. This position provides Tier 1 and Tier 2 support for all end users, covering desktop systems, printers, copiers, mobile devices, and critical production systems, including Route Accounting, and Warehouse Mobility technologies.

This role demands excellent problem-solving, communication, and time management skills, with a proactive approach to maintaining uptime in a fast-paced, production-driven environment. Early morning and occasional weekend/on-call availability are required to support 24/7 plant operations.

• Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android).
• Complete and update help desk tickets with detailed resolution notes and supporting documentation.
• Follow up with users to ensure root-cause resolution and long-term issue prevention.
• Provide backup support for servers, applications, and network-related issues as needed.
• Deliver responsive, customer-focused IT support with professionalism and empathy.
• Support remote employees and distributors using VPN, RDP, and other secure remote tools.

• Support and maintain Google Workspace accounts.
• Support and troubleshoot Route Accounting handheld devices and Warehouse Mobility systems
• Monitor, maintain, and schedule preventive maintenance for mission-critical IT equipment.
• Ensure all IT maintenance contracts, warranties, and service agreements are current and updated in the help desk.

• Install, configure, and maintain Windows 10/11, macOS, and Office 365 environments.
• Support and manage VoIP phone systems, printers, scanners, and A/V setups for conference rooms.
• Maintain inventory of IT assets, hardware, and peripherals; track software licenses and renewals through the help desk system.
• Set up and manage cellular devices for employees; review usage reports and identify cost-saving or technology upgrade opportunities.
• Assist in network and server administration, including Active Directory management, user provisioning, and file share permissions.
• Coordinate with the infrastructure team on network connectivity, Wi‑Fi performance, and hardware replacement cycles.

• Create and maintain up-to-date IT documentation, including configurations, policies, and procedures.
• Ensure compliance with IT security, FDA/GMP, SQF, and data protection standards.
• Document all processes related to job duties within the IT Documentation Directory.
• Participate in audits and ensure adherence to cybersecurity and compliance protocols.
• Provide early shift coverage to align with production start times and operational needs.
• Participate in a rotating 24/7…