Application Manager

Applications Manager – Friedman's Home Improvement

Friedman’s Home Improvement is seeking a hands‑on Applications Manager to own, lead, and continuously improve the enterprise applications that power our retail, supply chain, and digital operations. Ideal for a technically strong leader who enjoys coding, mentoring, and partnering closely with business partners to deliver measurable impact.

Base pay range: $107,000 – $156,000 per year (actual pay based on skills and experience).

• Own the end‑to‑end portfolio of core systems:
  Dynamics 365 F&O, eCommerce (Sana Cloud Commerce), Retail POS, Warehouse Management, and Business Intelligence platforms.
• Ensure high availability, performance, scalability, and security across all platforms.
• Lead application upgrades, releases, and vendor‑delivered enhancements with disciplined change management.
• Act as a hands‑on technical leader: design, configure, code, and support enhancements and integrations—especially within Dynamics 365 F&O.
• Drive automation of repetitive tasks using Power Automate, RPA, or Copilot to reduce manual effort.
• Lead root‑cause analysis and implement durable fixes to improve system stability and reliability.
• Own Power BI, Power On, and reporting ecosystems, ensuring data accuracy, governance, and performance.
• Partner with business leaders to translate data into actionable insights, dashboards, and KPIs.
• Oversee data pipelines, warehousing, and analytics capabilities that support enterprise decision‑making.
• Champion observability and SRE practices to proactively detect issues, optimize performance, and improve uptime.
• Continuously identify opportunities to improve processes, tooling, and system efficiency.
• Build, mentor, and lead a lean, high‑performing team of Application Specialists.
• Manage vendor relationships to ensure delivery against timelines, budgets, and service‑level expectations.
• Partner closely with functional leaders to align technology solutions with business outcomes.
• Provide accurate budgeting, forecasting, and cost management for application initiatives and vendor services.
• Support special projects and strategic initiatives aligned with Friedman's business goals.

• Bachelor’s degree in Computer Science, Information Technology, or related field (or 8+ years of equivalent experience).
• 6+ years of hands‑on experience with Dynamics 365 Finance & Operations.
• 4+ years in retail or omnichannel environments.
• Experience supporting Business Intelligence, data modeling, ETL, and analytics platforms.
• Deep technical and functional expertise in D365 F&O, including architecture, customization, integrations, and troubleshooting.
• Experience with Power BI, Power On, data warehousing, and Azure Synapse or similar platforms.
• Strong familiarity with Agile, Dev Ops, and SRE practices; observability tools (e.g., Azure Application Insights).
• Proven ability to translate business needs into scalable technical solutions.
• Demonstrated success leading, coaching, and growing a technical team while remaining hands‑on.
• Strong project management skills and experience leading cross‑functional initiatives.
• Excellent written and verbal communication skills—able to explain complex technical concepts in clear, business‑friendly terms.
• Highly organized, detail‑oriented, and process‑driven; continuous improvement mindset.
• Customer‑focused with strong follow‑through and ownership mentality.

At Friedman’s, technology directly supports the people and operations that serve our communities. This role offers the opportunity to make a visible impact, work closely with business leaders, and build resilient systems that support a growing, values‑driven organization.

Friedman's Home Improvement is an Equal Opportunity Employer. EEO Employer.