Supervisor, Inquiry

The Commissions Inquiry Supervisor is responsible for all aspects of the supervision of the Commission Inquiry Department. Expert knowledge of all supplier, partner, order, and commission processes is required. The Commissions Inquiry Supervisor manages all internal and external relationships, and works directly with Manager on forecasting, budgeting, and creating analytics to demonstrate team effectiveness. Other responsibilities include automation, process creation, and implementation of tools to most efficiently run and scale the department for future growth.

• Supervises the escalation process and assists in the resolution of escalated inquiries
• Responsible for escalating to manager, director, and executive team in extraordinary circumstances
• Responsible for audit resolutions in coordination with Colleague Management Team
• Supervision of documentation and training the Commission Inquiry Team
• Create and provide process and tools to facilitate team effectiveness
• Ensure all deadlines are met
• Supervises and trains in coordination with Colleague Management Team
• Ability to motivate and analyze your team and use that to guide team to path that emphasizes their strength
• Attends job related training and seminars that would enhance job performance
• Back-up to Commission Inquiry Coordinators and Commission Inquiry Manager
• Performs other assigned tasks as required

• Bachelor’s Degree or Equivalent Office Experience Required
• Customer service with a positive attitude/Telecommunications experience required
• Able to interact with various levels of the organization
• Capable of exercising independent judgment and recognize critical financial impacts to the business
• Supervisor experience required
• Ability to maintain confidentiality of sensitive information
• Knowledge of products
• Responsible for QC of Inquiries
• Proficiency in working in a fast-paced, complex, dynamic, multi-cultural business environment.
• Excellent organizational and time management skills in a fast-paced environment

Total Compensation Range: $70,000 - $75,000

Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer. This position is not eligible for a variable pay component as part of the hiring range.

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, Scan Source grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO.

Scan Source also celebrates 10 paid company holidays.

Scan Source, Inc. is an Equal Opportunity Employer

EOE/M/F

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.