Dept Specialist Key Carrier-Lucky- Lakeville Highway, Petaluma, CA

Dept Specialist Key Carrier – Lucky – 939 Lakeville Highway, Petaluma, CA 94952, The Save Mart Companies

The Save Mart Companies is California’s largest regional, full‑service grocery chain. We are a family‑owned, diversified holding company focused on growth, innovation, and a dedication to our associates and customers.

The Key Carrier Specialist is an expert in directing front‑end staff and operations in the absence of the Assistant Center Store Manager. This position ensures optimal front‑end customer service, performance, productivity, and compliance and is responsible for front‑end and parking lot conditions. The Specialist directs and trains Front‑End associates to promote a culture reflective of The Save Mart Companies mission statement and winning behaviors, ensuring all standards are met during the assigned shift.

• Provide customers with a remarkable shopping experience by demonstrating, training, and holding store associates accountable for excellent customer service
• Manage front‑end performance and productivity (over/short tills, check collection, cash over/short, WIC compliance, EBT compliance, bottom of basket check, circle savings on receipt, items checked per minute, front‑end efficiency, Three’s A Crowd, etc.)
• Directly lead Clerks and Clerk’s Helpers with focus on accountability and achieving high level of business performance in assigned area
• Ensure that front‑end and parking lot conditions are met (check stand merchandising, floors, cleanliness, shopping carts, bags, etc.)
• Perform store balancing (bookkeeping) function to enhance a remarkable shopping experience in the store
• Perform front‑end management functions (to include refunds/returns, loans/pick‑ups, check authorization, etc.)
• Monitor customer experience on front‑end
• Occasionally maintain total store operations in absence of store management
• Perform other duties as assigned

Competitive benefits packages including Health, Dental, Vision, Life and AD&D, 401K, tuition reimbursement, scholarship opportunities, vacation and personal holidays, and in‑store purchase discounts.

Hiring pay range: $18.80 - $26.50

• Minimum age requirement: 18 years
• Good communication and interpersonal abilities
• Good training skills
• Strong skills in supervision and coordination
• Good counting and math skills
• Ability to read and write to accurately complete all documentation
• Knowledge of front‑end operations and check stand procedures
• Knowledge of compliance and basic applicable contract/work rules

Education: High School Diploma (or G.E.D.) or additional job experience

Experience: One year of prior work experience that includes a minimum of 6 months in Grocery/Retail

Other: Available to work a variety of required retail hours

Physical: Store environment: ability to sit, stand, walk, kneel, stoop, use stairs, reach, pull and lift objects; requires lifting up to 40 lbs.

The Save Mart Companies is an Equal Opportunity Employer, and we welcome resumes from individuals who will contribute to our diverse workforce.