Senior​/Lead Application Engineer Petaluma Headquarters

Summary:

The Lead Application Engineer is the most senior and expert position in the series, a software engineering role responsible for the development, enhancement, and production support of Friedman's business applications, centered on Dynamics 365 Finance & Operations (D365 F&O). While D365 F&O is the primary platform, the Lead holds technical ownership of the full Friedman's business application portfolio — including eCommerce (Sana Commerce), the Power BI / data platform, the Power Platform, and third-party and vendor-supplied applications that integrate with D365 F&O.

This role owns architecture-level customizations and critical integrations, sets coding and documentation standards, and provides technical direction and mentorship across the Application Engineer team, serving as the primary escalation point for the most complex production incidents.

Essential

Job Duties and Responsibilities:

Own architecture-level D365 F&O customizations, interdepartmental system design, and critical cross-system integrations

Diagnose and resolve the most complex production incidents — via code, configuration, or data fixes — through root cause analysis and corrective action; serve as the primary on-call escalation point

Provide architecture and integration oversight across Friedman's broader application portfolio — eCommerce, Power BI / data platform, Power Platform, and third-party applications — ensuring consistent standards and integration patterns with D365 F&OAnalyze and evaluate vendor-supplied software products; recommend new or replacement solutions

Own the D365 release lifecycle, including deployment strategy, environment management, and Azure Dev Ops pipeline standards

Set and continuously improve standards for coding, code review, documentation, change-control practices, support methodologies, and technical processes

Ensure all customizations and developments adhere to security, compliance, and performance standards

Develop automation to reduce manual/repetitive work Provide day-to-day technical direction and mentorship to Application Engineer I and II team members

Drive cross-functional collaboration with business stakeholders, vendors and technology teams on complex technical requirements, projects, and incidents

Respond to Technical Work Order requests; meet Team Response and individual Resolution SLA targets

Lead standups with development partners and set technical priorities; collaborate with Microsoft Support and third-party implementation partners on complex technical issues

Support scheduled off-hours work (e.g., code release deployments); respond to emergency after-hours pages per policy

All other duties as assigned

Education/

Experience:

Bachelor’s degree in computer science or related field, or equivalent experience5+ years of enterprise application / ERP development experience, including 3+ years of hands-on D365 F&O development or architecture experience

Microsoft Certified:
Dynamics 365 Finance and Operations Apps Developer Associate or Solution Architect Expert (preferred)
A combination of education and experience that demonstrates the required qualifications and skills will be consideredA Valid Driver’s License is required as an essential function of the job for occasional travel to Sonoma County & Mendocino County retail store and distribution center locations.

Knowledge, Skills and Abilities:

Expert proficiency in X++, C#, and D365 F&O architecture, including extension models and performance tuning

Ability to design cross-system architectures and critical integrations spanning ERP, eCommerce, and the data platform

Demonstrated ownership of a release lifecycle, including environment strategy and Azure Dev Ops pipeline standards

Ability to set and enforce coding, code review,…