Front Desk Receptionist

The Association’s Front Desk Receptionists are a team of front-line staff who ensure a quality customer service experience for all. While overseeing point-of-sale transactions and completing assigned secondary responsibilities, they are relied upon to resolve simple concerns while directing more complex questions to the appropriate staff person.

$19.11/hr, 8-10 hrs/wk.

Statutory holiday pay (20% of 4-week average weekly earnings)

Potential work over reading week & exam periods; winter break off

4% vacation pay on gross

Answer telephones and general inquiries through the Association’s email.

Receive & distribute mail; contacting students when items are available for pickup.

Assist students with Direct2U Prescription Service, consignment book sales, Benefits Plan questions, printing/scanning/faxing, merchandise & over-the counter sales, non-TCSA event & clothing sales, and mail pickup.

Maintain a clean office space, sweeping, dusting, organizing & restocking over the counter items.

Open/close the office.

Balance the daily float.

Other tasks as assigned.

Alphabetize books, maintain filing system, enter incoming books into database, update database when books sell/expire, contact students when checks are ready to be picked-up, and maintain supplies. Responsible for completing a reconciliation of all consignment books once a semester.

Suggested hours per month of 4-10. Attend all meetings of the Board, take minutes, note attendance, presenters, motions, movers, motions carried/defeated. Provide support to the board chair and directors as needed. Process and file minutes with the Association Resource Manager (this is a possible secondary responsibility for an individual in the front desk role).

Suggested hours per month 5-10. Under the direction of the General Manager, assist with financial filings, sending e-transfers for student funding and other administrative tasks related to the Finance & Operations Committee.

Suggested 3-5 hours per week from September to mid-October, and again from February to mid-March. Under the direction of the Lead Electoral Officer, ensure the compliance of election policy, provide election committee support, campaign oversight, promotions, and events. Duties include both in-person and virtual components. Must not be running or intending to run in either the Fall or Spring elections.

Current & returning undergraduate students attending Trent University are encouraged to apply.

Must have excellent interpersonal, customer service and communication skills (both verbal and written).

Works collaboratively with others.

Ability to work independently.

Extended periods of standing and speaking with others in person.

Ability to multitask, shift priorities with frequent interruptions.

Ability to reprioritize work based on new/unexpected issues that arise.

Actively listening to questions and concerns and responding with detailed responses.

Use of discretion, tact and empathy to community members and students in sensitive situations.

Regular lifting and moving of Association supplies.

Maintaining confidentiality of information.

Unavoidable busy periods.

Potentially stressful situations with students requiring support.

Working independently and as part of a team.

Mandatory trainings (i.e., AODA), TCSA Orientation, & other training where available.

The Trent Central Student Association is committed to a workforce that reflects the diversity of our membership and creates equal opportunity for all applicants. The Association encourages…