Client Services Administrative Assistant

Build lasting client relationships through organized inquiry management, accurate files, and professional communication with PPF Benefits & Retreat. Regular business travel is required.

This Administrative Assistant supports Client Experience Specialists, advisors, clients, and customer service representatives. Responsibilities include reception, inquiry resolution, scheduling, case coordination, document collection, and compliant electronic filing. The position suits an effective communicator with strong technical acumen, time management, and a client service mindset.

• Respond to client questions accurately by phone and email
• Coordinate scheduling and document collection on client files
• E-file documentation according to firm standards
• Provide reception support and client hospitality
• Maintain organized workflows and complete inquiry follow-ups

• Business or Human Resources education, or equivalent
• Strong client service focus and experience
• Effective communication and time management skills
• Knowledge of business operations and document management
• Valid Ontario driver's license for client-site travel

Bring organized client coordination, clear communication, and accurate document handling to PPF Benefits & Retreat administrative services.