Collections Specialist

Position: Collections Specialist at GM Financial
Take on a key role with GM Financial as a Collections Specialist. Focused on delinquent accounts, this position combines effective communication with a dedication to exceptional customer service in a hybrid setting.

There are five openings for this Collections Specialist role, where you will resolve delinquent accounts through negotiation and support. By documenting activities and utilizing sound judgment, you will contribute to customer satisfaction and uphold GM Financial's reputation. Enjoy the balance of working both at the office and from home.

Key Responsibilities:

• Resolve account delinquency through effective communication

• Provide service that meets and exceeds expectations

• Document account interactions accurately and timely

• Assess appropriate next steps for account management

• Represent GM Financial professionally in all interactions

Requirements:

• Strong communication and negotiation skills

• Previous experience in collections or call centers preferred

• Able to multitask and handle customer conversations confidently

• High school diploma required

• Ability to work independently and collaboratively

Bring your expertise in negotiation and customer care to the GM Financial team.
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