BDC Representative Volkswagen

Join Peterborough Volkswagen as a Business Development Center Representative and leverage your customer service skills. Help connect customers with their ideal automotive solutions in a supportive environment.
We are seeking a dynamic BDC Representative with a passion for automotive and exceptional communication skills. This role requires you to respond to inquiries, schedule service appointments, and build lasting relationships with customers. You will also manage accurate customer records within our CRM system while contributing positively to our collaborative team.

Key Responsibilities:

• Respond promptly to phone and internet inquiries

• Schedule service appointments for customers

• Follow up to ensure customer satisfaction

• Provide accurate information about products and services

• Maintain customer records within our CRM system
Requirements:

• Experience in a BDC or customer service/sales setting

• Strong phone etiquette and written communication skills

• Proficient with CRM and computer systems

• Ability to multitask and prioritize effectively

• Goal-driven with a strong work ethic
Bring your customer-focused skills and passion for the automotive industry to Peterborough Volkswagen.
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