Retail Representative

Position Details

• Monday - Friday
• Various Shifts as Assigned
• 15 hours per week
• $21.56 per hour (next increase after 3 months as per CBA)

• Serving our customers in the most efficient and courteous manner on the telephone and in person; up‑selling and cross‑selling corporate products and services
• Handling customer complaints and inquiries, problem solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners to ensure excellence in customer service
• Relationship building: building a positive relationship with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners; building a positive relationship with customers; building a positive relationship with key contacts – vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Cash reconciliation including deposits, key control
• Communication

• Communicating in a positive manner with Head Office, local management, drivers, warehousing staff, account managers and other corporate partners orally and in writing; listening to customers and key partners; communicating to customers and key partners in a positive manner
• Personal responsibility and accountability
• Compliance to all corporate policies and procedures (including uniforms)
• Adhering to all safety standards
• Being on time/attendance
• Living the Purolator values
• Representing the Purolator values to customers and key partners and other duties as assigned by management
• Customer service orientation; ability to problem solve
• Excellent in relationship building; experience and adaptation to using technology
• Excellent communication skills; takes personal responsibility and accountability for actions and situations
• 3–12 months customer service experience preferred
• 3–12 months retail experience preferred
• 3–12 months using technology/POS system experience preferred
• Ability to lift 70 lbs./stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person)
• Written communication and listening skills
• Proven track record of personal responsibility and accountability— including attendance, uniform compliance and attention to detail; experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset

Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

• Location:
  
  120 – Peterborough
• Working Conditions:
  
  Retail Center Environment

Manager Retail Regional

Purolator is an equal‑opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.