BDC Representative Volkswagen

Become the face of customer service at Peterborough Volkswagen as a Business Development Center Representative. Focus on customer inquiries and service appointments in a supportive in-person setting.

Peterborough Volkswagen is seeking a dynamic BDC Representative to join our growing team. This role is ideal for candidates with experience in sales or customer service, particularly in the automotive industry. You will interact with customers, schedule service appointments, and maintain accurate records to enhance customer satisfaction.

Key Responsibilities:

• Respond to inquiries through phone and internet promptly

• Schedule service appointments for dealership check-ins

• Follow up with customers to build long-term relationships

• Provide accurate information about products and services

• Maintain customer records within the CRM system

Requirements:

• Experience in a BDC or customer service role

• Strong phone etiquette and written communication skills

• Proficiency with CRM software

• Ability to multitask and prioritize effectively

• Goal-oriented with strong work ethic

Drive your career forward as a BDC Representative where exceptional customer service meets automotive passion.
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