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Guest Services Associate
Job in
Peterborough, Ontario, Canada
Listed on 2026-06-27
Listing for:
Holiday-Inn
Full Time
position Listed on 2026-06-27
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Join Holiday Inn Peterborough Waterfront as a Guest Services Representative, where your role is key to excellent guest interaction and service. Manage reservations, guest inquiries, and ensure smooth stays.
In this fast-paced position at Holiday Inn, you will represent the hotel from check-in to check-out. Your customer-service orientation and proficiency in communication will help guests feel welcome. Coordinate with housekeeping and maintenance for timely room updates.
Key Responsibilities:
• Support guest registration and special requests
• Handle payments and post charges accurately
• Maintain records of room statuses
• Assist with same-day reservations and cancellations
• Keep front desk area organized and clean
Requirements:
• High school graduate or equivalent
• Excellent verbal and written communication skills
• Experience with Opera preferred
• Night Audit experience beneficial
• Ability to multitask in a busy environment
Enhance guest experiences and ensure quality service as a Guest Services Representative in Peterborough.
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Position Requirements
10+ Years
work experience
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