Guest Services Associate

Position: Guest Services Associate Needed
Join Holiday Inn Peterborough Waterfront as a Guest Services Representative, where your role is key to excellent guest interaction and service. Manage reservations, guest inquiries, and ensure smooth stays.

In this fast-paced position at Holiday Inn, you will represent the hotel from check-in to check-out. Your customer-service orientation and proficiency in communication will help guests feel welcome. Coordinate with housekeeping and maintenance for timely room updates.

Key Responsibilities:

• Support guest registration and special requests

• Handle payments and post charges accurately

• Maintain records of room statuses

• Assist with same-day reservations and cancellations

• Keep front desk area organized and clean

Requirements:

• High school graduate or equivalent

• Excellent verbal and written communication skills

• Experience with Opera preferred

• Night Audit experience beneficial

• Ability to multitask in a busy environment

Enhance guest experiences and ensure quality service as a Guest Services Representative in Peterborough.
#J-18808-Ljbffr