Customer Service Coordinator at Dynacast

Step into the role of Customer Service Coordinator with Dynacast Peterborough, where your communication skills will enhance customer relationships and order fulfillment. This full-time position requires attention to detail and proactive issue resolution.

In this role, you will be responsible for managing customer orders and addressing any issues that arise, ensuring compliance with quality standards and customer specifications. Your capacity to collaborate across departments will help smooth communication and expedite problem resolution. Building strong customer relationships will be a key focus of your work.

Key Responsibilities:

• Serve as the customer's main point of contact for inquiries

• Guarantee that orders meet minimum standards and expectations

• Handle escalated issues with urgency and care

• Facilitate communication regarding order and shipment delays

• Adjust schedules to align with customer needs

Requirements:

• Strong customer service orientation

• Above-average communication and analytical skills

• Proficiency in Microsoft Office and MRP software

• Team player with effective conflict resolution skills

• Highly self-motivated and organized

Your role will be key in ensuring exceptional service and satisfaction for Dynacast customers.