Customer Support Representative at Loblaw

Be a vital part of Loblaw's Asset Protection team in Peterborough, ON, as a Customer Support Representative. Deliver outstanding service and enhance store safety through proactive engagement.

Loblaw Companies Limited is seeking a Customer Support Representative to enhance customer experience in its retail environment. In this role, you will be the face of the store, ensuring a welcoming atmosphere while assisting customers effectively. Strong communication skills and a proactive approach to safety will be key to your success.

Key Responsibilities:

• Provide exceptional customer service as first point of contact

• Assist shoppers with inquiries at entrances and exits

• Identify and address potential safety hazards promptly

• Manage urgent situations calmly and escalate as necessary

• Complete daily and weekly reports accurately

Requirements:

• Previous retail or customer-facing experience preferred

• Strong collaboration skills with store teams

• Exceptional ability to connect with customers

• Professional, friendly, and approachable demeanor

• Physical ability to stand or walk for extended periods

Support Loblaw's commitment to customer satisfaction while ensuring a safe shopping environment.