Group Service Specialist

Support high-touch clients as a Group Benefits Service Specialist at Sun Life, using client service and analytical problem-solving skills in a hybrid workplace.

This experienced Service Specialist supports Sun Solutions & National Accounts within Group Benefits, Business Development. You will service an existing block of business while participating in new business acquisition and installation. The role reports to the Service Manager, Business Development.

• Arrange client service calls and promote group benefit products
• Deliver plan member education sessions and benefit fairs
• Train administrators and advisors on E-Services and practices
• Support administrators and advisors by resolving service issues
• Coordinate implementation, plan changes, and target dates

• Minimum two years’ Group Benefits experience and product knowledge
• Three to five years’ relevant service-related work experience
• Post-secondary education and excellent communication skills
• Strong analytical, organizational, and conflict management abilities
• Valid driver’s license and willingness to travel

Bring Group Benefits knowledge, client empathy, and relationship-building skills to Sun Life’s Service Specialist team supporting business growth.