Relief Mental Health Worker

Mental Health Workers (9-8-8) provides immediate assessment and supports to individuals who call the 9-8-8 call line. The 9-8-8 call line is a national mental health call line for individuals experiencing thoughts of suicide and/or emotional distress. The primary goals of service are to establish initial contact with callers, provide assessment and intervention to stabilise crisis, support individuals in developing a plan to reduce risk and promote safety and recovery.

Through evidence-based mental health interventions, promote relapse prevention and transition to longer‑term supports and recovery activities where appropriate. Staff must be willing to work rotating shifts including night shifts, weekends and holidays as this is a 24‑hour program.

• Location:
  
  Peterborough
• Status:
  Relief
• Posting#: 988-MHW-RLF-08-25

Wage: $31.87 to $33.35 per hour, plus 6% vacation pay.

Final date to receive applications:
Open until filled.

• 7:00 AM – 5:00 PM
• 12:00 PM – 10:00 PM
• 9:00 PM – 8:00 AM (overnight shift with hourly premium)

This is an on‑site position located in Peterborough, Ontario.

Preference is given to candidates that have daytime and overnight availability. This is a unionised position and shifts are offered in accordance with the collective agreement.

• Establish initial contact, rapport, and collaboration with the caller.
• Complete an assessment of risk, including suicidal thoughts, feelings, capability, and actions.
• Assessment of strengths, protective factors, coping strategies, supports and resources.
• Collaborative development and/or review of a plan to reduce risk, amplify strengths and build hope for recovery.
• Empower callers to work towards securing their own safety.
• Engage with emergency services when required.
• Provide supportive interventions.
• Identify meaningful sources of support.
• Provide support with system navigation including health, housing, financial, legal, education, employment.
• Facilitate referrals to identified community resources.
• Work with other C.M.H.A. staff/programs to support clients.
• Provide mental health information/education to individuals, caregivers and other service providers.

• Complete formal written rationales and assessments evidencing recommendations/referrals for interventions.
• Complete administrative tasks – O.C.A.N. assessments, case notes, time sheets, expense claims, time off requests.
• Document and maintain client records.
• Proper entry of demographic and statistical data.

• Liaise with community partners.
• Participate in community outreach activities through the development of collaborative partnerships, education and visits to community agencies and services.

• Participate cooperatively in the agency performance management process/system.
• Stay current on relevant legislation and best practices, current research, policies and procedures.
• Participate in ongoing professional development and mandatory training.
• Actively engage and participate in supervisory process.

• Work in compliance with the Occupational Health And Safety Act, applicable regulations and all organisational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students.

• Adhere to C.M.H.A. H.K.P.R. client safety programmes including programme policies as well as infection control and prevention procedures. In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organisation in identifying and achieving quality outcomes for client safety.

• Q.A.M does not apply to this position.

• Attend, participate in team/staff meetings, and all‑staff meetings as required.
• Participate in agency quality improvement activities, e.g. accreditation projects, committee work, special events.
• Participate in quality improvement activities at the team/program level.
• Participate in external committees as required.
• Duties may change from time to time.