Technical Support

Position: Technical Support Role
Join Peterborough County as an IT Support Technician, where your skills will shine in a supportive environment. This full-time contract role encourages collaboration and offers flexible work arrangements.

In this position, you'll manage technical assistance requests for both County and Municipal staff. Your responsibilities include resolving hardware and software issues, participating in project collaborations, and ensuring timely support ticket resolution. Your strong analytical approach and interpersonal skills will enhance customer service experiences.

Key Responsibilities:

• Resolve multiple technical support requests daily

• Collaborate with IT colleagues on project tasks

• Utilize problem-solving skills to address technical issues

• Document support tickets for efficient tracking

• Provide assistance to staff and customers alike

Requirements:

• Degree or diploma in Computer Technology or similar

• At least 2 years of relevant experience

• Clean Class G driver's license required

• Excellent problem-solving skills

• Strong customer service orientation with a teamwork focus

Leverage your expertise to make an impact at Peterborough County, enhancing community services through technology.
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