IT System Administrator

Swish is a proudly Canadian, family-owned company that has been operating since 1956. From coast to coast, we help communities feel confident that the spaces where they work and live are clean, safe, and hygienic. We are Canada’s source for high-quality cleaning supplies and equipment, offering professional‑grade, environmentally responsible solutions tailored to our customers’ needs. Our product and service categories include:
Hand Hygiene, Surface Disinfecting, Kitchen, Laundry & Warewash, Floor Care & Matting, Cleaning Tools & Powered Equipment, Safety, PPE, and more. At Swish, our people are at the heart of everything we do.

The IT Systems Administrator is responsible for the maintenance, configuration, security, and reliable operation of the organization's IT systems and infrastructure across 13 locations. This role oversees a hybrid Microsoft 365 and Google Workspace environment, including identity and access management, servers, endpoints, network infrastructure, virtualization, backups, and disaster recovery. The position plays a key role in ensuring system availability, network connectivity, data integrity, and cybersecurity readiness.

Responsibilities include proactively identifying and resolving technical issues, automating administrative processes, supporting infrastructure improvements, and ensuring consistent IT operations across all locations. The IT Systems Administrator works closely with internal staff, management, vendors, and service providers to maintain a secure, efficient, and reliable technology environment while contributing to infrastructure planning, operational efficiency, and continuous improvement.

• Administer Active Directory, Entra  Google Workspace, including directory sync (Entra Connect / Cloud Sync, GCDS) and resolving sync conflicts.
• Manage SSO (SAML/OIDC), conditional access and least‑privilege access, including Windows LAPS, privileged access tiers and service accounts.
• Automate onboarding, offboarding and bulk changes with Power Shell, Microsoft Graph and GAM / Apps Script.

• Provision devices zero‑touch with Syncro RMM software or similar, manage compliance policies, configuration profiles, Win
  32 app packaging and update cycles.
• Manage Group Policies ensure they are working cleanly.

• Maintain firewalls, SD‑WAN and site‑to‑site VPNs across 13 locations, including routing, 802.1X/RADIUS and Wi‑Fi.
• Troubleshoot connectivity down to the packet level and escalate effectively to ISPs and carriers.

• Run our virtualization platform and Windows Server roles (DNS, DHCP, file and print, certificate services), plus some Linux systems.
• Own backups for on‑premises systems and SaaS (M365 and Workspace) following the 3‑2‑1 rule, with immutable or offsite copies and regular, documented restore tests.
• Configure UPS units for graceful shutdown.

• Manage EDR, vulnerability scanning and remediation.
• Maintain email authentication (SPF, DKIM, DMARC) on both platforms, and retention and eDiscovery in Google Vault.

• Monitor systems through our RMM/monitoring tools and respond to alerts.
• Keep documentation and network diagrams current.
• Follow change management practices so updates at 13 sites don't cause surprise outages.
• Communicate clearly with staff and management during incidents and outages.
• Travel between sites as needed for projects and hands‑on support.

• Degree in Computer Science, Information Technology, Systems Administration, or a related field, or equivalent combination of education and experience
• 5+ years in systems administration, ideally in a multi‑site organization.
• Strong Microsoft 365…