CNC Phone Support Technician

Quickmill Inc. – Peterborough, ON
$28.00 – $33.00 per hour

About Quickmill Inc.

World leader in CNC Gantry Style Machining Centers with 35 years of excellence in Peterborough, Ontario. ISO
9001 certified with a commitment to safety and innovation in the beautiful Kawarthas Lakes region.

Join our Customer Service Team as a CNC Machine Tool Phone Support Technician. Provide remote technical support to customers and field service staff for large CNC machining centers.

• Provide technical phone support to customers and field service technicians
• Research technical documentation to resolve equipment issues and recommend parts
• Generate parts and service quotations using ERP system
• Communicate via phone, email, text, and Whats App
• Coordinate with internal departments to ensure customer satisfaction
• Occasional on‑site customer visits for hands‑on technical assistance

• Proven technical telephone support experience
• Strong customer service and problem‑solving abilities
• Excellent English communication skills (written and verbal)
• Proficient with electronic data management systems
• Ability to multitask and prioritize under pressure
• Positive, team‑oriented attitude

• Industrial automation or manufacturing experience
• Ability to read mechanical drawings and electrical schematics
• CNC machine knowledge
• Hourly Rate: $28.00 – $33.00 based on experience
• Company pension matching program
• Performance bonus structure
• Travel compensation for off‑site service calls

To Apply: Please email your resume highlighting relevant experience to

Quickmill Inc. is an equal opportunity employer committed to building a diverse and inclusive team.