Team Lead-Retail

Peterborough - Store 211, Lansdowne Place, 645 Lansdowne Street West, Unit 148, Peterborough, Ontario, Canada

Established in 1973, Roots is a Canadian lifestyle brand that celebrates authenticity, quality, and community. We create timeless, sustainable apparel and leather goods designed for comfort and everyday adventure. Roots seeks to foster a culture of inclusivity, creativity, and teamwork where every team member contributes to the brand’s legacy.

• Lead the team by assisting in the operational functions of the store and motivating the team to exceed goals. Report directly to the Store Manager and provide support and coverage to the Store and Assistant Managers in their absence. Model selling and customer service behaviors to promote an exceptional in-store experience for customers and employees.
• Demonstrate a customer-obsessed selling culture and build brand loyalty through product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contribute ideas and solutions to the leadership team to improve productivity and store operations.
• Assist with onboarding and training of new associates; coach on customer service and provide feedback.
• Oversee and delegate tasks to the team to maximize efficiency of store operations.
• Communicate individual and team performance feedback to store management.
• Ensure the team receives scheduled breaks and/or meal periods.
• Open and close procedures and any inventory duties as directed.

• 1+ year of related experience in a retail apparel environment; luxury retail experience is a plus.
• Proven ability to lead a sales team; viewed as a leader among peers.
• Experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem-solving skills.
• Passion for upholding an exceptional customer experience.
• Collaborate with others, yet be self-motivated; available for varied weekly shifts, including weekends, closing and holidays.