Retail Team Lead

Overview

Elevate your retail career as a Team Lead at Roots in Peterborough, Ontario. This position focuses on leading a passionate team while ensuring exceptional customer experiences. At Roots, we seek a proactive Team Lead to connect management with sales associates. This role requires over one year of retail experience and the ability to inspire a sales team. You’ll champion a customer-centric culture while managing operations and providing support during management absences.

• Model positive customer service behaviors consistently
• Collaborate with management on operational action plans
• Conduct onboarding and training for new associates
• Coach staff on customer service fundamentals
• Oversee team tasks for operational efficiency

• Minimum 1+ years retail experience, luxury retail preferred
• Proven leadership skills within a sales workplace
• Experience with POS systems and banking procedures
• Strong organizational and problem-solving abilities
• Flexible availability for varied shifts

Lead a motivated team at Roots, fostering a culture of service, creativity, and collaboration.