Team Lead, Retail

Position: Team Lead at Roots
Advance your retail career with Roots as a Team Lead in Peterborough, Ontario. Focus on leading a dedicated team and delivering outstanding customer experiences daily.

Roots is seeking a passionate Team Lead with over one year of retail experience. In this role, you will connect management with sales associates and foster a customer-centric culture. Your leadership will be crucial in managing operations and providing support during management absences.

Key Responsibilities:

• Model positive customer service behaviors consistently

• Collaborate with management on operational plans

• Conduct onboarding and training for new associates

• Coach staff on customer service fundamentals

• Oversee team tasks for operational efficiency

Requirements:

• Minimum 1+ years retail experience, luxury retail preferred

• Proven leadership skills in a sales environment

• Experience with POS systems and banking procedures

• Strong organizational and problem-solving abilities

• Flexible availability for varied shifts

Lead a motivated team at Roots, where service and collaboration thrive.
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