Store Associate

Overview

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. We support people experiencing unemployment, addiction and family challenges. We strive to meet emerging needs while living out our mission, vision and values of hope, service, dignity and stewardship.

We hire and serve people of all backgrounds and walks of life and aim to provide a place to belong.

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Position Purpose Summary

Accountabilities

• The incumbent may perform all, some, or similar range of duties.
• Operations
• Greet and interact with customers/donors in a positive, friendly, and courteous manner.
• Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
• Be knowledgeable regarding product pricing and featured sale products; protect the integrity of all donated items.
• Maintain store opening and closing procedures as required.
• Responsible for accurate completion of all customer transactions including cash and debit sales with minimal voids, overages, or shortages.
• Adhere to store policy regarding cheques, credit cards, refunds, voids, and holds.
• Process raw materials by loading/unloading, sorting, packing, hanging, pricing, and storing donations.
• Possess knowledge of stock in order to respond to customer enquiries by phone/in person.
• Pay attention to store security by monitoring activity within the store.
• Assist with store layout plans to attract customers, which would include window displays and merchandise displays; ensure attractiveness of the store through tidy maintenance.
• Contribute to the control of inventory by retrieving, sorting, hanging, and pricing as directed.
• Assist with donation turnover, replenish inventory levels on the sales floor and remove inventory from the sales floor as directed.
• Handle merchandise in a safe and organized manner; assist in stock rotation; bagging textiles to be recycled and placing metal recycling in the appropriate location.
• Assist donors with their contributions, unload donations and place stock in appropriate location.
• Maintain proper sorting and processing of goods, ensure compliance with quality standards; ensure all products are priced correctly as per store policy.
• Perform other duties as required.
• Health and Safety
• Contribute to the safety of staff and customers (e.g., snow removal, clear fire exits, clean spillage; no obstacles inside/outside the store).
• Maintain an attractive organized and safe appearance of the store, tidy up and restock shelves, clean, sweep, dust, and mop as necessary; rotate cleaning of lunchroom, washroom, and other common areas.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Performs other work-related duties as assigned.

Critical Relationship Management

Clarification of Information. Conducts Routine Interactions.

Internal:
Store Manager, Corps Officer(s), volunteers, staff

External:
Guests, vendors

Reports directly to the Store Manager.

Direct reports:
None.

• Moderate material responsibilities.
• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.

• This is a permanent part-time position.
• Work schedule may vary from week to week and will include weekdays and/or Saturdays.
• This job requires the ability to stand for long periods with frequent twisting, bending, crouching, and reaching; ability to lift/move up to 30 pounds.
• The incumbent must take precautionary measures in addition to health and safety rules, including universal precautions such as wearing gloves when working with unknown contents.