Retail Shift Leader

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve customer service issues as needed
• Provide direction, guidance, and instruction to all store associates
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs when requested
• Act as the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers while modeling exemplary conduct
• Ensure company policies and relevant legislation are consistently adhered to by all staff
• Handle customer complaints and escalates them as necessary
• Ensure health, safety, and security regulations and standards are met on shift
• Achieve sales targets and store-level KPIs
• Ensure employees on shift actively pursue sales goals
• Oversee and assist in inventory management and be accountable for inventory processes on shift

• Must have valid Cann Sell to work in a retail cannabis store.
• Must have or be able to successfully complete a Police Background Check.
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff required
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work any shift based on business needs, Monday to Sunday
• Ability to work nights, holidays and weekends and different location

Demonstrates strong leadership in retail operations, with a focus on sales targets, customer service excellence, and compliance with health and safety regulations. Proficient in staff training, inventory management, and effective communication across all organizational levels.

• Cann Sell Certification
• Sales Target Achievement
• Customer Service Leadership
• Inventory Management
• First Aid Certification

• Retail Operations Management
• Sales and Service Orientation
• Inventory Processes
• Basic Office Administration
• Microsoft Office Proficiency

• Time Management
• Teamwork Skills
• Effective Communication
• Diplomacy
• Staff Motivation

• Cann Sell Certification
• First Aid Certification
• Police Background Check

• Retail Industry
• Cannabis Industry
• Health and Safety Legislation
• Customer Complaints Resolution
• Store-Level KPIs