Hardware Sales Associate Customer Service

Help customers complete hardware projects as a Sales Associate at The Home Depot, using product knowledge and effective communication daily.

This Sales Associate position focuses on friendly service, project guidance, and department expertise. You will assess customer needs, explain product features, recommend related items, and provide basic service in adjacent departments. The role also supports product availability, safety, and customer satisfaction.

• Greet, engage, and thank customers using the GET Model
• Assess projects and escort customers to appropriate merchandise
• Recommend related products, services, and project options
• Maintain signed, displayed, and clean department products
• Promote Special Services, Tool Rental, and Pro Services

• High School Diploma or equivalent
• Effective communication and customer-focused interpersonal skills
• Proactive interest in product and service knowledge
• One to two years of retail or trade experience asset
• Ability to lift, push, pull, and move items

Use customer service, hardware knowledge, and project guidance skills to support shoppers at The Home Depot.