Front Store Customer Service Supervisor

Lead front store customer service at Shoppers Drug Mart while coordinating cashiers, merchandising, and daily store standards. Use judgment to resolve customer issues effectively.

As Front Store Supervisor, you manage customer service functions involving cash, cashiers, and merchandising. You train staff, provide guidance, and support store organization. The position requires computer literacy, product knowledge, and efficient time management. You will also maintain service standards and follow established procedures.

• Train cashiers and merchandisers in their job functions
• Provide ongoing guidance and instruction to staff
• Resolve refunds, exchanges, and other customer issues
• Maintain organized shelves, product rotation, and displays
• Perform cashier duties when necessary

• Planning, judgment, and decision-making abilities
• Independent thinking when organizing the store
• Problem-solving skills supporting customer satisfaction
• Computer literacy and product knowledge
• Efficient time management and organizational skills

Support Shoppers Drug Mart customers through staff guidance, problem solving, merchandising, and consistent front store service.