Retail Sales Manager Waterloo

Lead retail sales performance at Michaels in Waterloo, Ontario, using customer-focused coaching and strong operational execution. Guide teams across selling and service operations daily.

The Sales Manager leads a high-performing selling culture across the store. You will support sales and service KPIs through leadership, Customer Experience coaching, and ART of Selling behaviors. The position also oversees front-end operations, brand standards, and day-to-day execution.

• Assist the Store Manager with SOP and program compliance
• Coach Customer Experience and ART of Selling behaviors
• Provide Manager-on-Duty coverage and floor leadership
• Ensure accurate POS and Self-Checkout execution
• Promote Loyalty Rewards enrollment and customer retention

• Three or more years of retail leadership experience
• Ability to remain standing for extended periods
• Ability to move throughout the store
• Ability to lift, carry, push, and pull merchandise
• Availability for nights, weekends, and early mornings

Bring retail leadership, sales coaching, and customer experience expertise to Michaels’ Waterloo store while supporting consistent operational results.