Michaels Retail Customer Service Associate

Deliver friendly customer service at Michaels in Waterloo, Ontario, while helping shoppers find products and providing a fast checkout experience.

As a Retail Team Member, you will support customers throughout the store and execute cash handling to standards. You will also explain Rewards and Private Label Credit Cards, support enrollments, and educate customers about Voice of Customer surveys. The work includes merchandise recovery, stocking, truck unloading, and store maintenance.

• Help customers locate products and provide shopping solutions
• Deliver fast, friendly checkout experiences and handle cash
• Explain Rewards and Private Label Credit Cards
• Support truck unloading, stocking, and merchandise recovery
• Educate customers about Voice of Customer surveys

• Retail or customer service experience preferred
• Ability to remain standing for long periods
• Ability to move throughout the store
• Ability to bend, lift, carry, reach, and stretch
• Availability for nights, weekends, and early mornings

Bring customer service, cash handling, and merchandise support skills to Michaels’ Waterloo store as a Retail Team Member.