Enterprise Account Manager; North America)

At Planitar, we build technology that helps people see and understand the world’s spaces more clearly.

We are the creators of iGUIDE, a powerful property technology solution that combines immersive 3D tours, accurate floor plans and reliable spatial data into a single, easy-to-use system. Our cameras and software platform are used by professionals in real estate, insurance, construction and property management to simplify their work and deliver better results.

Planitar recently joined REA Group, one of the world’s leading digital property companies. REA operates Australia’s largest residential and commercial property platforms, including  and has a growing global footprint across Asia and North America. Together, we are shaping the future of property technology, combining Planitar’s deep spatial data expertise with REA’s global scale and innovation engine.

We work in a hybrid environment headquartered in Waterloo, Ontario and are growing quickly as we expand our impact worldwide.

A connected future where reliable spatial data enables informed decisions across the property lifecycle.

• Integrity:
  We do the right thing, even when it’s hard.
• Teamwork:
  We are one team, on a big mission.
• Innovation:
  We value creative solutions for emerging opportunities.
• Accountability:
  We honour our commitments.

The Account Manager owns iGUIDE’s relationships with our largest and most complex customers. These are the accounts with the most room to grow, and their success has a meaningful impact on our business. They manage a book of named accounts from our existing customer base and select new accounts as they land, and they’re accountable for the relationship, the forecast and the growth of each one.

Using a deep understanding of how each customer’s business works and where it’s heading, they find where the account can grow, win the customer’s commitment to pursue it, and make iGUIDE part of how the customer works: more teams, more projects and better connections into the systems they already use. They keep executives and key stakeholders informed with insight from the customer’s own iGUIDE data, so we become the data partner the customer relies on.

The role suits a curious, growth-minded person. They ask for the next opportunity, have the hard conversations early and get creative when the number is behind. They build partnerships where customers see iGUIDE as a true partner in their business, and they help both companies grow together.

• Own gross and net revenue retention across your book of named accounts. You’ll keep and grow usage-based processing revenue, and handle renewals and commercial changes.
• Keep a living account plan in Hub Spot for each account. Forecast volume from customer insight and operational signals, and if the book falls behind, bring forward a recovery plan.
• Spot churn and contraction risk early, like accounts going quiet, capturers going inactive or key stakeholders leaving, and act before it shows up in the number.
• Find growth both wider (new teams and regions) and deeper (more volume, additional deliverables and integrations). Ask for the business proactively and win the customer’s commitment to go after it.
• Build relationships at every level, from an executive sponsor and budget holder to the frontline users. Send regular value updates built from the customer’s project data and become the data partner they rely on to run their business.
• Act as the customer’s single point of contact and work as one team with the AE and solutions engineer. Own activation for new accounts, from contract to full production use.
• Keep Hub Spot complete as the system of record and send customer friction to Product as structured feedback. Use AI tools to…