Team Lead at YWCA's Crossroads Shelter

Lead the Crossroads Shelter team at YWCA Peterborough Haliburton in Peterborough, ON. This pivotal role involves crisis management, team support, and ensuring high-quality client services.

As a Team Lead, you will report directly to the Shelter Manager, driving daily operations to provide support for women escaping abuse. Your expertise will enhance service delivery, case management, and the emotional support provided to clients. This role requires fostering teamwork and a respectful workplace, ensuring effective communication and performance evaluation among shelter staff.

Key Responsibilities:

• Collaborate to build team capacity for quality service

• Prepare and maintain shelter policies and guidelines

• Foster teamwork through effective communication

• Coordinate client services addressing diverse needs

• Lead on-site dispute resolution processes

Requirements:

• 4-year degree in social services or related field

• 3+ years experience, with minimum of 1-year supervisory

• Skilled in crisis management and dispute resolution

• Proficient in MS Office and shelter-related equipment

• Commitment to feminist and trauma-informed frameworks

Support YWCA's mission by enhancing services at Crossroads Shelter in Peterborough.
#J-18808-Ljbffr