Charter Coordinator, AM Dispatch - Temporary Position

Charter Coordinator, AM Dispatch Support
- Temporary Position

Job Category :
Operations

Requisition Number : CHART
004172

• Posted :
  September 21, 2026
• Full-Time
• On-site
• Rate : $21 CAD per hour

Showing 1 location

Peterborough, ON K9J 6X8, CAN

Charter Coordinator, AM Dispatch Support
- Temporary Position

Student Transportation of Canada (STC) is seeking a highly organized and customer-focused Charter Coordinator, AM Dispatch Support to support both our daily school bus operations and growing charter transportation services. This role is temporary position lasting around 3 months. This role plays a critical part in ensuring students arrive at school safely and on time while coordinating charter transportation requests, supporting drivers, and delivering exceptional customer service.

If you thrive in a fast-paced environment, enjoy problem-solving, and can manage multiple priorities while maintaining a positive customer experience, we'd love to hear from you.

Key Duties and Responsibilities

• Serve as the primary point of contact for charter customers, including schools, community groups, sports teams, and private organizations.
• Respond to charter inquiries and prepare quotes in a timely and professional manner.
• Coordinate charter bookings from initial inquiry through trip completion.
• Schedule drivers and vehicles for charter assignments while ensuring compliance with company policies and regulatory requirements.
• Prepare and distribute charter itineraries and trip details to drivers and customers.
• Monitor upcoming charter commitments and proactively address scheduling conflicts or operational concerns.
• Maintain accurate charter records, billing information, and operational documentation.
• Follow up with customers to ensure service satisfaction and address concerns as required.
• Monitor service levels and respond to operational challenges in real time.
• Maintain communication with drivers using two-way radio and dispatch technology.
• Assist with route coverage by arranging replacement drivers and vehicles as required.
• Communicate service disruptions, delays, breakdowns, and weather-related impacts to appropriate stakeholders.
• Escalate incidents, accidents, mechanical breakdowns, and operational concerns to management as required.
• Provide administrative support to the Operations team during peak dispatch periods.

Required Skills & Experience

• Previous experience in charter coordination, transportation, logistics, dispatch, customer service, or operations is preferred.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Excellent verbal and written communication skills.
• Proven ability to provide exceptional customer service.
• Proficiency with Microsoft Office applications and web-based software.
• Ability to learn and effectively use dispatch, scheduling, and charter management systems.
• Strong attention to detail and commitment to safety.
• Ability to obtain First Aid & CPR certification.

Additional Responsibilities

• Be available to work early morning shifts and provide additional coverage as operational needs require.
• Support charter operations during evenings and weekends when required.
• Assist with supporting operations team with route coordination, driver questions & concerns.

Why Join STC?

• Make a meaningful impact within your community by supporting the safe transportation of students and community groups.
• Participate in the coordination of exciting charter trips, events, and transportation services.
• Supportive and team-oriented work environment.
• Opportunities for career growth within one of North America's largest student transportation organizations.
• Stable and essential industry with year-round operational support opportunities.

About Student Transportation of Canada

Student…