Personal Assistant

About This Role

Who are Diligenta? Diligenta’s vision is to be acknowledged as a best‑in‑class platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients’ operations.

We currently have a vacancy for a Personal Assistant in the operations department in Peterborough. This role involves providing PA, secretarial, and administrative support to one or two functional Heads on a day‑to‑day basis to ensure that all relevant activity is completed efficiently.

• Organising and maintaining diary and inbox management, identifying and highlighting deadlines and priority activities.
• Organising travel, accommodation and room bookings, supporting the functional Head in personal expenses management.
• Producing accurate and timely documents, briefing papers, reports and presentations of a high level of quality and presentation.
• Producing, analysing and presenting management information as required for the functional Head.
• Overseeing and supporting the quality of any necessary Vacancy and Change forms for the functional Head and their direct reports.
• Organising and attending meetings, conference calls and video conferences, ensuring the functional Head is well prepared and taking meeting action points.
• Delegated decision‑making authority from the functional Head to ensure day‑to‑day delivery and support is maintained.
• Providing cover and support for other PAs in Operations during holidays and sickness periods.

• Previous experience working in a corporate office environment, ideally in a PA/secretarial role.
• High level of computer literacy, including MS Office (Excel, Word, Outlook, PowerPoint).
• High levels of integrity, trust, accuracy and attention to detail.
• Excellent interpersonal, written and verbal communication skills, telephone etiquette.
• Strong networking, organisational, planning, prioritising and time‑management skills.
• Ability to work autonomously, well under pressure and adapt to varying work environments.
• Knowledge of MS Access and Project would be advantageous.
• Good level of general education in appropriate subjects is preferred.

• 31 days including Bank Holidays.
• Eligibility for an annual discretionary bonus scheme.
• Personal and career development opportunities within the company and our parent company, Tata Consultancy Services.
• Access to Perks at Work discount platform.
• Cycle to Work Scheme & interest‑free Season Ticket loans.
• Company wide Wellbeing programme, including Employee Assistance Programme.
• Comprehensive Moments that Matter policies, such as Carer’s Leave, Foster Leave and Retirement Leave.
• Contributory pension scheme with pension match up to 6%, Group Life Assurance and Group Income Protection.