Apprentice Service Desk Administrator

Apprentice Service Desk Administrator

Job profile for Apprentice Service Desk Administrator.

Location:

Peterborough

• Salary: £15,392 per annum for the first 12 months, then National Minimum Wage thereafter.
• Hours:
  
  37 hours per week.
• Contract:
  
  Permanent, IEG Business Support (with simultaneous Level 3 Apprenticeship Standard training).
• Closing Date: 7th June 2026.

As an Apprentice Service Desk Administrator, you will:

• Respond promptly, courteously, and efficiently to a variety of service desk requests related to MIS functions, resolving initial queries and escalating complex issues.
• Assist in maintaining the MIS service desk to ensure operational stability and support the team in implementing user‑friendly workflow solutions.
• Keep up-to-date with the latest trends in service desk technology and customer service best practices.
• Review service desk data and user feedback to identify opportunities to improve the service desk experience.
• Support the development, maintenance and generation of service desk reports to track current queries and bottlenecks.
• Collaborate with the wider MIS department to develop, update and maintain a comprehensive knowledge base featuring clear tutorials and troubleshooting guides.
• Actively participate in the college enrolment process, working closely with Student Services teams to input data accurately at peak times.
• Provide administrative and operational support to other teams within the MIS department during key cycles and periods of high demand.
• Dedicate 20% of paid working hours to off‑job training, coursework and study to successfully achieve the Level 3 Apprenticeship Standard.

You will work closely with the rest of the department, Team Leaders and the Group Director to deliver effective technical and administrative solutions across the college group.

• Minimum Level 2 Literacy and Numeracy (GCSE English Language and Maths Grade C/4 or above) or other Level 2 equivalent qualifications.
• An ECDL/ITQ or alternative relevant IT Level 2 qualification, alongside strong IT skills in MS Office (Word, Excel, Outlook).
• Willingness, aptitude and capability to successfully complete the Level 3 Apprenticeship Standard framework and its associated End Point Assessment.
• Full compliance with UK government eligibility criteria to undertake a funded apprenticeship (including residency requirements and not being enrolled in other full‑time education).
• Excellent communication, interpersonal and data entry skills, with a proven ability to work well both independently and as part of a busy team.
• Highly organised, flexible and capable of handling confidential data with strict discretion.
• Aware of and committed to safeguarding, equality of opportunity and the core values of IEG.
• Strong understanding of service desk best practices or previous experience in an FE environment (desirable).

• Generous leave: 30 days of annual leave per year, plus bank holidays and discretionary days.
• Competitive pension:
  Local Government Pension Scheme.
• Health and wellbeing: gym, free on‑site parking, employee assistance programme and a friendly team atmosphere.
• Professional development: ongoing training, development opportunities, appraisal processes and full support for your apprenticeship framework.
• Employee benefits:
  
  Vivup employee benefits, lifestyle savings and eligibility to apply for a Blue Light Card offering national discounts.

IEG is committed to safeguarding and promoting the welfare of all children, young people and vulnerable groups within the college community. The successful candidate will undergo thorough vetting, including an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974.