Service Coordinator

Location: Peterborough
Job Type: Permanent, Full-Time
Hours: Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)

Interaction Recruitment are delighted to be recruiting on behalf of a well-established and growing organisation within the engineering and maintenance sector. They are looking to recruit a Service Coordinator to join their busy team in Peterborough.

This is a fantastic opportunity to join a supportive business where you'll play a key role in coordinating service activities, supporting customers, and ensuring day-to-day operations run smoothly. Full training will be provided, making this an excellent opportunity for someone with strong administration and customer service skills who is looking to develop a long-term career.

As a Service Coordinator, your responsibilities will include:

• Coordinating planned maintenance and service visits through a network of engineers and external service partners.
• Liaising with customers to arrange scheduled work and follow-up appointments.
• Managing urgent maintenance requests and ensuring high-priority work is dealt with efficiently.
• Scheduling repair work and maintaining accurate service records.
• Providing excellent customer support and ensuring service requirements are met.
• Processing engineer paperwork and updating internal systems.
• Monitoring work in progress and ensuring jobs are completed within agreed timescales.
• Working closely with internal teams to ensure a smooth and efficient service.

The ideal candidate will have:

• Previous experience in a service coordination, scheduling, administration or customer service role.
• Excellent communication skills, both written and verbal.
• Strong Microsoft Office skills, particularly Excel.
• A professional and confident telephone manner.
• Excellent organisational skills with exceptional attention to detail.
• The ability to prioritise a busy workload and meet deadlines.
• A proactive, customer-focused attitude.
• The ability to work independently as well as part of a team.

Experience with in an engineering, maintenance, logistics, fleet or service-based environment would be advantageous, although this is not essential as full training will be provided.

• Permanent, full-time position.
• Monday to Friday working hours (8:30am – 5:00pm) with no weekend work.
• 22 days annual leave plus bank holidays.
• Company pension scheme.
• Employee retail discount scheme.
  
  Free on-site parking.
• Full training and ongoing development.
• Genuine opportunities for career progression within a growing organisation.

If you're an organised, customer-focused individual who enjoys working in a fast-paced environment and keeping operations running smoothly, we'd love to hear from you.

Apply today or contact Tilly on for more information.