Pensions Administrator

Job Description

Pensions Administrator

Peterborough

25000 Bens

Full time on site

Role purpose: Hands-on administrator who coordinates the teams daily pensions and investment workload maintains SLA performance quality-checks work and serves as the first escalation point.

Key responsibilities:

• Allocate and prioritise workloads according to capability and experience
• Monitor progress and ensure SLA delivery
• Resolve complex queries client issues and processing exceptions
• Quality-check work and provide constructive feedback
• Coach mentor cross-train and support new starters
• Process and check product and investment administration
• Manage queries from clients IFAs and product providers
• Maintain procedures and recommend process improvements
• Produce MI and SLA reporting highlighting risks and bottlenecks
• Support client onboarding and internal projects
• Deputise for the Operations Team Leader

Must-have experience and qualifications:

• Previous administration experience - explicitly essential
• Experience organising allocating and overseeing team workloads
• Strong written and verbal communication
• Ability to manage competing priorities in a busy SLA-driven environment
• Excellent organisation and attention to detail
• Working knowledge of Microsoft Office particularly Excel
• Maths and English GCSE Grade C or above or equivalent

Desirable criteria: Financial-services administration exposure process improvement MI reporting and experience handling escalations desirable. No specific pensions qualification needed.

Please note:

Our client is unable to offer VISA sponsorship for this position. All applicants must have full right-to-work in the UK in order to be considered.

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Required Experience:

Unclear Seniority