HMCTS AO Combined Court - Administrative Officer

Location:

Peterborough

Pay Rate £12:86ph

If you're the sort of person who keeps things running smoothly, enjoys helping people and takes pride in getting it "right first time", this role could be a great fit. Our Client is hiring for a reputed client in Her Majesty's Courts and Tribunals Service, where your admin and customer service skills make a real difference to how cases progress.

• Prepare papers, files and documents for court, tribunals, hearings and meetings
• Create and update records on an in-house computer system, carry out data input and filing
• Open and dispatch post, book and organise meeting rooms and support training/group activities
• Clerking duties for civil and family courts/tribunals/hearings, ensuring papers and materials are up to date
• Handle face-to-face, written and telephone enquiries, assisting court users and supporting listing/rota checks
• Contact relevant parties, schedule/serve court documents and undertake a range of administration tasks (including the use of chip and pin where required)
• Check and verify documents, records, accounts, claims and returns against procedures/criteria
• Support problem-solving using lean/continuous improvement approaches, contributing to small projects where appropriate
• Undertake basic statistical reporting and processing financial information, including straightforward calculations

• Strong customer service mindset, with confidence communicating politely and promptly with the public, judiciary and other stakeholders
• Careful attention to accuracy and quality, including the ability to interpret information and follow guidelines
• Organisation skills to manage your own time and meet workload targets for throughput and accuracy
• Comfort updating records and maintaining clear administration documentation
• A flexible approach - there may be occasional need to work at other local offices

• There may be regular contact with court/tribunal users, including members of the Judiciary and the legal profession
• You'll work with in a team with regular management support, with complex issues typically escalated to a team leader/supervisor

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.