Patient Pathway Admin Clerk

This 12-month fixed-term admin role sits in the outpatient team at Bedfordshire Hospitals NHS Foundation Trust, covering appointment booking across the trust's clinics. The core work is handling outpatient referrals: registering and scanning them onto the trust's systems, chasing GP data quality and tracking consultant review queues. Phone work on appointment queries and travel between the two hospital sites set it apart from a desk-only booking post.

A proven clerical background is the main test of fit, and the first six months are probationary.

• Register referrals onto the IPM system, keeping data accurate
• Scan referrals directly into Mediviewer
• Manage the daily referral Work List so electronic attachments from GP practices are printed, dispatched and processed by consultants within 5 working days, escalating concerns to the supervisor
• Deliver and collect referral letters to and from consultant offices daily, and distribute them to the clinic clerk's office
• Liaise with GP practices to maintain referral data quality
• Coordinate new and follow-up appointments and support the outpatient booking process
• Answer the telephone and resolve appointment queries courteously and promptly
• Create waiting list entries for services with appointment slot issues
• Ensure data quality standards are met and confidentiality is maintained
• Manage own workload to provide high-quality administrative services
• Be proficient in the trust's information systems, including national systems
• Assist in training and supporting new members of staff

• Good basic education

• Substantial clerical experience
• Good written and verbal communication skills
• Good telephone skills

• Understanding of confidentiality at all times
• Computer literate and familiar with Windows packages
• Flexible and adaptable
• Accurate data input skills
• Works well under pressure
• Good organisational skills

• Flexible in approach to service needs
• Reliable
• Confident communicator
• Evidence of being a good team player

• NHS experience
• Knowledge of iPM
• Knowledge of the E-Referral Service

• Access to a programme of high-quality training and development
• Trust commitment to staff health and wellbeing