Admin Assistant​/Receptionist | East Community Health and Care NHS Trust; Cambridgeshire

Company:

Company:
East of England Community Health & Care NHS Trust

Are you looking to pursue a career in the NHS?

Do you have good admin skills along with excellent customer service?

Then this opportunity is what you've been looking for.

Working Monday to Friday, 8:30 - 4:30

You will need:

GCSE in Maths and English or equivalent

Good all round admin and PC skills, but we are not looking for expert

Knowledge of NHS systems desirable

Excellent people skills, and ability to communicate at all levels

Ability to work to tight deadlines

We offer:

Further training and development

Flexible working, with emphasis on health and wellbeing

Should we receive a high volume of applications we reserve the right to close this vacancy at any point after 4th November 2026.

Meet and greet clients.

Franking post and reception cover.

General administrative tasks including photocopying, printing, managing post, scanning documents to records, preparation of information packs and paperwork, restocking equipment, merging and printing letters, maintaining service contact lists, etc.

Support with management of archived records including organisation of records archived and identifying records for destruction.

Ensuring own compliance on the mandatory training.

Supporting the teams with sending required letters via Systm One.

Supporting the teams with SMS texting to clients.

Assisting with booking appointments and maintaining records, electronic and paper which may be required by the operational teams, this information may be confidential and of a sensitive nature.

Assisting with answering phone calls and responding to emails to deal with general enquires from patients, GPs and other services, in a courteous and proficient manner.

Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.

1. First point of contact on site for patients and visitors, checking in and signposting.

2. Receiving and dealing with calls, emails, correspondence and other contacts from service users and professionals and handling these as required, to coordinate care according to agreed protocols and pathways.

3. Recognising the extent of their competency and identifying when referral to a clinician is required in accordance with agreed processes.

4. Ensuring that follow up actions from calls, emails, correspondence, and other contacts are progressed efficiently and effectively.

5. Completing administration tasks on Systm One. including scanning onto patient records, referral management, checking tasks, updating service user information, running routine reports, registering service users who have transferred in, booking and amending clinics.

6. Booking interpreters as requested by clinicians and following up bookings as required.

7. Co-ordinating rotas, room booking and sending SMS.

8. Recording all contact, received into the service, using Systm One following agreed protocols and pathways.

9. Advise Lead of any problems and take appropriate action as required.

10. Plan and organise straightforward activities relating to role and taking responsibility for daily allocated workload.

11. Completing other routine administration tasks as requested such as scanning, photocopying, sending out letters/reports, ordering, etc.

12. To demonstrate the ability to remain focussed on service delivery whilst dealing with an…