Temp Service Desk Administrator

A well-established organisation in Peterborough is seeking an experienced and customer-focused Service Desk Administrator to join their busy facilities support team on a temporary basis. This is a fast-paced role that will see you acting as a key point of contact for maintenance requests, ensuring jobs are logged, coordinated and completed efficiently.

As a Service Desk Administrator, you will be responsible for managing maintenance requests received via telephone and email, ensuring all jobs are accurately logged and tracked through the internal CAFM (Computer-Aided Facilities Management) system.

Working closely with engineers, contractors and internal stakeholders, you will coordinate workloads, schedule appointments and provide regular updates to ensure service levels are met.

Main responsibilities will include:

• Responding to maintenance and facilities-related enquiries via phone and email
• Logging, updating and tracking reactive maintenance jobs on the CAFM system
• Scheduling engineers and coordinating workloads to ensure timely completion of works
• Monitoring job progress and following up on outstanding tasks
• Liaising with engineers, contractors, suppliers and customers
• Prioritising urgent and emergency maintenance requests
• Maintaining accurate records and documentation
• Producing reports and updating spreadsheets where required
• Escalating issues appropriately and ensuring effective resolution
• Supporting the wider facilities and administration teams with ad hoc duties
• Ensuring excellent customer service is delivered at all times
• Working to KPIs and service level agreements within a busy helpdesk environment

To be successful in this role, you will ideally have previous experience working within a Facilities Helpdesk, Service Desk, CAFM or Maintenance Coordination environment.

However, candidates with strong administrative, reception or facilities administration experience will also be considered.

You will have:

• Previous Service Desk, Helpdesk, CAFM or Facilities Administration experience (desirable)
• Excellent customer service and communication skills
• Strong organisational and prioritisation abilities
• High levels of accuracy and attention to detail
• Confidence managing high volumes of calls and emails
• The ability to work effectively in a fast-paced environment
• Strong IT skills including Microsoft Office applications
• A proactive and positive approach to problem-solving
• Experience coordinating schedules, diaries or workloads would be advantageous

• Competitive hourly rate of 18.86 per hour
• Immediate start available
• Temporary assignment running until at least the end of the year
• Free on-site parking
• Monday to Friday working pattern
• Opportunity to gain experience within a busy and supportive facilities team

Location:

Peterborough

Salary: 18.86 per hour

Job Type: Temporary

Duration:
Immediate start, running until at least the end of the year

Working Hours:

Monday to Friday, 8:00am - 5:00pm (fully office-based)

Benefits:
Free on-site parking